Respecting your right to Privacy

Protecting your privacy and the confidentiality of your "personal information" is a high priority for us.

Personal information we hold about you from which we can search for and retrieve your identity. For example, we may collect and use your name and address details when you acquire membership, products or services.

Grafton District Services Club understands that giving your personal information to us imposes a serious responsibility upon us.

We are committed to protecting your personal information. Where your personal information may be disclosed, and to the extent that we can, we believe in giving you a choice as to whom we may disclose your personal information to, and how these third parties may use your personal information.

Collecting your personal information

We collect personal information directly from you, and only to the extent necessary to deliver and ensure a Grafton District Services Club product or service.

We may choose to collect personal information from you when you fill in an application form, either in hardcopy format, or over the telephone.

We will always attempt to collect personal information from you using lawful and fair means, and not in an unlawful manner.

The type of personal information we may collect from you generally comprises name, address, gender, contact details (including phone and fax).

How we make use of your personal information

Grafton District Services Club will collect your personal information in order to provide you with, or give you access to a particular Grafton District Services Club product or service.

Grafton District Services Club may choose to disclose your personal information for purposes related to the main purpose for which we collect it. As such, you would reasonably expect such disclosure. Some of these examples include, but are not limited to:

  • Helping Grafton District Services Club to develop a stronger relationship with you
  • Internal Membership management, Accounting and Finance
  • Administrative Reporting
  • Protecting you and Grafton District Services Club from fraud

Occasionally, we may also disclose your personal information for the purposes of facilitating the distribution of marketing materials to you by Grafton District Services Club employing a third party. We will not do this if you ask us not to do so.

There are other situations where we are compelled by law to disclose your personal information. For instance, under certain circumstances we may be compelled to provide your personal information to law enforcement agencies, the 

Australian Electoral Office, the Department of Family Services or the Australian Taxation Office.

Direct marketing

Grafton District Services Club may use the personal information we collect from you to identify particular Grafton District Services Club products and services, which we believe may be of interest and benefit to you. We may then contact you to let you know about these products and services.

If you do not wish to receive direct marketing information from Grafton District Services Club, please let us know.

Quality and accuracy of your personal information

If we have accurate personal information about you, it enables us to provide you with the best possible service.

Grafton District Services Club will take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up-to-date.

If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct it.

Security of your information

Grafton District Services Club takes reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure or destruction.


A "cookie" is a packet of information that allows the Grafton District Services Club server (the computer that houses our website) to identify and interact more effectively with your computer.

When you access our website, we send you a "temporary cookie" that gives you a unique identification number. A different identification number is sent each time you use our website. Cookies do not identify individual users, although they  do identify a user's Internet browser type and your Internet Service Provider.

Our cookie allows us to keep track of the pages you have accessed while visiting our web site. It also allows you to page back and forwards through our website and return to pages you have already visited without having to bother about  logging on to our home page again.

You can configure your Internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your Internet browser's instructions or help screens to learn more about these functions.

Information logged on the Grafton District Services Club web site

When you visit the Grafton District Services Club web site, our server logs the following information which is provided by your browser for statistical purposes only:

  • the type of browser and operating system you are using
  • your Internet Service Provider and top level domain name (for example - .com, .gov, .au, .uk etc)
  • your computer's IP (Internet Protocol) address (a number which is unique to the machine through which you are connected to the internet)

Grafton District Services Club uses all of this information for aggregated statistical analyses or systems administration purposes only.

Links to other web sites

The Grafton District Services Club site contains links to other sites. While Grafton District Services Club will always endeavour to engage in business arrangements with commercial entities of good repute and ethical business practices, we are ultimately not responsible for the privacy practices or the content of such external web sites.

Searching within the Grafton District Services Club web site

Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms for the purpose of aggregated statistical analyses so we can ascertain  what people are looking for on our web site, and to improve the services that we provide.

Accessing your personal information

Grafton District Services Club will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information held by us. However, we ask that you identify, as clearly as possible, the type/s of  information requested.